Delivery and Returns

Delivery Cost 

Delivery is free for UK subscription customers. The delivery time is between 1-3 days.

For non-UK subscription customers the delivery charge is £ 3.95. The delivery time is between 5-14 days, however it might be delayed by royal mail. Please visit www.royalmail.com for further detail.

For UK customers who shop via online the cost of UK standard delivery is £2.95 and the order will be sent out by Royal mail signed for First Class.

For Non UK customers who shop via online the cost of EU/ international delivery is £ 3.95. The delivery time is between 5-15 days, however it might be delayed by Royal mail. Please visit www.royalmail.com for further details.

For UK customers who wish to use Special Delivery™ Next Day from Monday to Friday (order by 12pm). The cost of Next Day Delivery is £7.95. Please leave us an order note pro-check out or just contact us.

An extra delivery fee will be charged if the parcel weights over 300g.

Do you ship internationally?

We will ship anywhere that Royal Mail or Parceforce can reach. For non-UK subscription customers the delivery charge is £ 3.95. Please contact us before you subscribe if you live overseas.

How long will my bertrand’s socks take to arrive?

All bertrand’s socks are sent out by Royal Mail First Class. It will usually take between 1-3 days to arrive within the UK. If you’re a subscriber we’ll do our best to make sure that you receive your socks on the same day each month.

I want to return my order, what is the returns policy?

If you wish to make a return please get in touch to return your socks. We are happy to offer a full refund at the purchase price providing that the socks are in the same and resalable condition as they were when received and that the socks are returned within 28 days.

For customers with gift subscription that have subscribed and wish to return any of the socks we will extend your subscription to include an extra month of the latest sock designs.

I need to update my shipping address, how do I do that?

On your account profile page simply click on Update Mailing Address. You can amend your address there.

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