Bertrand’s Frequently Asked Questions

What are bertrand’s socks?

Bertrand’s socks are premium quality uniquely designed socks to make you feel like the modern gentleman you are.

How do I get myself a pair of these socks?

Well you can either subscribe to get specially chosen socks that are just right for you every month or you can purchase any socks that’s still in our sock-stock directly.

How does the subscription work?

Every month we’ll send you bertrand’s socks so you don’t have to worry about a thing.

Subscriptions are available for 1 pair, 2 pairs, 3 pairs and 5 pairs of socks per month. Gift subscriptions are available for one pair of socks per month for 1 month, 3 months, 6 months or a year.

All members can pause or cancel their subscription at any time. To do this simply cancel anytime through your account page or get in touch.

What if I don’t want to subscribe?

If you can’t contain yourself and want all of the socks all at once then you can browse our shop to choose the ones you like most in the world.

How much do they cost?

The price of subscription please see subscription or gift page .

If you prefer not to subscribe then our socks are available for purchase at £12 each.

Can I choose which socks I receive each month?

No! That’s part of the fun. You get a surprise every month. You could pick a design category when you sign up and we will make sure that you don’t receive duplicates ever.

I’m missing an order!

Don’t panic, just let us know and we’ll look into it straight away.

I want to return my order, what is the returns policy?

If you wish to make a return please get in touch to return your socks. We are happy to offer a full refund at the purchase price providing that the socks are in the same condition as they were when received and that the socks are returned within 28 days.

For consumers that have subscribed in a gift subscription (fixed time)  and wish to return any of the socks we will extend your subscription to include an extra month of the latest sock designs.

How long will my bertrand’s socks take to arrive?

All bertrand’s socks are sent out by Royal Mail First Class. It will usually take between 1-3 days to arrive within the UK. If you’re a subscriber we’ll do our best to make sure that you receive your socks on the same day each month. Deliveries will be made the next day working days after you place your order via online shop (excluding Weekends) e.g. If you order on Friday your goods will be delivered by the following Monday.

Do you ship internationally?

Yes, we do. We will ship anywhere that Royal Mail or Parceforce can reach. An delivery fee will be added to order deliveries to outside the UK, Europe and the Rest of the World. See Delivery and Returns  for further information.

I need to update my shipping address, how do I do that?

On your profile page simply click on Edit Mailing Address.

What sorts of socks do you offer?

All types of socks!  We have three socks categories Colour, Misfit and Knitted. As we go we’ll be expanding the designs and ranges available but don’t worry; we’ve got you covered lock, sock and barrel (if you were hoping that was a typo and not a bad pun then you were wrong).

If there’s anything that you want to see that we don’t yet have in sock-stock then please get in touch to let us know.

Who designs bertrand’s socks?

We have a pool of up and coming and established designers that work with us to create unique socks. Bertrand’s believe that everyone has the potential for creative sock-cess regardless of background.

To that end we’ll be running a competition to design your own socks. If you win we’ll create your socks, give you some stuff and you’ll justifiably be able to call yourself a “fashion designer”, well done you.

We’re always looking for new designers so if you’re interested in rolling up your socks and getting stuck in then please contact us.

What are bertrand’s socks made of?

Bertrand’s socks are normally 85% combed premium cotton, 10% polyester and 5% spandex for added comfort and fit. As the seasons change, we tweak the thickness and the composition of the yarns to make sure you’re ready to sock and roll.

What sizes do you offer?

Our socks come in two sizes UK 6-9 (EU 39-41 / US 7-10) and UK 10-12 (EU 42-44 / US 11-13). If it turns out to be a problem, please contact us  and we’ll be happy to give you a refund.

Can I buy gift subscriptions?

Yes. Simply specify the gift recipient’s name and address in our signup form.

How do I cancel my subscription?

Cancel anytime through your account page. It’s as easy as going to your account page and pressing the cancel button.


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